Poly AI can mean PolyBuzz, an adult-rated character-chat app formerly called Poly.AI, or PolyAI, a separate company selling AI voice agents to businesses. PolyBuzz is free to start with paid extras. PolyAI lists business plans from $49 a month. Check the publisher before you download or pay.
You search for a character-chat app and land on software for answering business phone calls. Or you install something named “Poly AI” that turns out to be a guide, not a chat service. With this name, working out which product you have comes before comparing features.
This guide covers how to tell them apart, how to spot the official PolyBuzz app, and what each product costs as of November 2026.
Which Poly AI are you looking for?
There are three kinds of result: PolyBuzz, PolyAI, and lookalike apps. Use the table to find yours.
| Name or result | What it provides | Identifying detail |
|---|---|---|
| PolyBuzz, formerly Poly.AI | Consumer AI character chat and roleplay | Website polybuzz.ai; operator CLOUD WHALE INTERACTIVE TECHNOLOGY LLC |
| PolyAI | Business voice and chat agents, developer tools | Website poly.ai; company PolyAI Ltd, founded 2017 |
| “Poly AI: Chat AI Friends Hint” | Articles and guides about AI chat | Android package com.polyai.chataifriendshint; its listing describes itself as unofficial |
| Other apps named “Poly” | Unrelated consumer apps | Check the developer name in the store |
A PolyAI business subscription does not buy PolyBuzz membership. Security claims about one company also say nothing about the other’s privacy practices.
The domains add to the mix-up. When CLOUD WHALE rebranded, its old site was polyai.ai. The domain industry noted that poly.ai and polyai.com belong to another company, which is the business platform.
How do you identify the official PolyBuzz app?
Check the publisher and the app identifier together. The official Android and iOS builds share the identifier ai.socialapps.speakmaster, and store listings name CLOUD WHALE INTERACTIVE TECHNOLOGY LLC as the seller.
The similarly named Hint app uses com.polyai.chataifriendshint. Its listing says it is an independent guide with no affiliation to PolyBuzz. Its content rating and data disclosures therefore tell you nothing about the real character-chat service.
CLOUD WHALE announced the change from “Poly.AI – Create AI Chat Bot” to PolyBuzz on January 25, 2025. That is the announcement date, not proof of when every app or page switched names.
On iPhone, store listings for the PolyBuzz app ID appeared in search results across several storefronts, including a US address. We could not confirm live US availability on November 14, 2026, because a listing in an index is not the same as a live page. If you cannot find it in your store, use the web version at polybuzz.ai instead of installing a lookalike.
What most people miss: a familiar app name is weaker evidence than the publisher and package ID. A guide about a product is not the product.
Is Poly AI free, and what costs extra?
PolyBuzz is free to start, with optional memberships and in-game currency. Store listings show it as free with in-app purchases, and the Android listing is ad-supported.
| Purchase type | What the available material describes | Check before paying |
|---|---|---|
| Free access | Character chat, character creation, roleplay | Whether your wanted feature has a limit |
| Membership | Benefits such as ad removal, extra models, stronger memory | Included features, billing period, renewal price |
| Coins | Spending on selected actions such as regenerating replies | Cost per action and whether a separate balance is used |
A post published under the PolyBuzz name says memberships include a 3-day free trial for eligible users. We could not verify who runs that account. Third-party reviewers also report no single consolidated price table on PolyBuzz’s site, and one lists a $9.90 monthly tier on an older App Store snapshot. No verified universal US price exists, so this article quotes none.
Ask two questions before paying: “What does membership include?” and “Which actions still need coins?” Paying for one does not automatically cover the other. For another example of why plan details matter, see our Selira AI review on pricing and safety.
Is PolyBuzz safe for children or teenagers?
PolyBuzz is not meant for minors. App Store snapshots show 17+ in older listings and 18+ in newer ones, with frequent mature or suggestive themes and sexual content or nudity flagged on one storefront. The supplied research reading of PolyBuzz’s terms says users must be 18 or older, and that one FAQ answer still mentions a Teen Mode that conflicts with that rule. Treat the FAQ wording as outdated, not as permission.
Age gates are also weak in practice. One parental-control vendor reported that the web sign-up asked only for an email, and that the app asked for a birth date without verification. That is one company’s test, not PolyBuzz’s stated position.
PolyBuzz’s marketing says “unrestricted,” but reports of its FAQ say NSFW content is prohibited in public areas, with screening and moderation. We did not test how well any of that works. If a child uses a shared device, block the app and the polybuzz.ai site through your phone’s content restrictions.
Are PolyBuzz chats private?
Chats are private from other users, but “private” does not describe what the service does with your data. The privacy policy describes collecting input text, uploaded pictures, account details, payment records and device information.
On Android, the developer-provided Data safety section says some data may be shared with third parties, data is encrypted in transit, and deletion can be requested. Those are developer disclosures, not an audit. A 2024 Exodus Privacy scan of an older Android version found 21 trackers, mostly advertising and analytics code. That scan is dated and may not describe today’s build.
Keep three questions separate:
- Character visibility: can other people find and use a character you publish?
- Conversation sharing: have you shared a chat or screenshot?
- Service data handling: what does the privacy policy let the operator and its providers process?
A private character setting answers only the first. Encryption in transit also does not mean end-to-end encryption, where only the two ends can read the content. We found no evidence of the stronger protection.
Use made-up names and scenarios, skip confidential uploads, and review permissions before granting them. For how another character-chat service handles access and rules, see our Janitor AI explainer.
How do you cancel a subscription or delete an account?
Cancel billing with whoever charged you, then handle deletion separately. Uninstalling an app does not cancel a Google Play subscription.
| Payment route | Cancellation route |
|---|---|
| Google Play | Subscriptions in Google Play under the purchasing account, pick the plan, Cancel subscription |
| Apple | Settings, your name, Subscriptions, pick the plan, Cancel Subscription |
| Website purchase | Use the billing provider named on your receipt |
A post under the PolyBuzz name says subscriptions cannot be canceled inside the app. One review quotes the terms as saying payments are not refunded even after cancellation, subject to local law. Stopping renewal does not return a past payment.
For deletion, the published path is reported as Setting, then Account, then Delete. Unexpired premium services or open account issues can delay it, and backups may linger. Treat deletion as the last step, after you save anything you want and confirm billing has stopped.
What does PolyAI offer, and what does it cost?
PolyAI sells AI agents that handle customer calls and chats for businesses. According to its About page, as of November 2026, it was founded in 2017 by three University of Cambridge researchers. Nikola Mrkšić is co-founder and CEO.
Its Agentic Dialog Platform includes Dialog Studio, where agents are built, and Wren, an assistant that helps design and test them. It also offers Dialog-RSN-1, an audio-native model, with API access for developers who run their own voice stack.
Homepage logos include NatWest, Metro Bank, PG&E, UniCredit and Foot Locker, and the About page shows Marriott. Those are vendor-displayed references. Figures PolyAI attaches to them, such as 90% of calls resolved end to end on its largest deployments, 99.994% uptime and a 391% ROI “according to Forrester,” are vendor claims we did not independently verify.
According to PolyAI’s pricing page, read November 14, 2026:
| Plan | Price | Included minutes | Extra minutes | Calls at once |
|---|---|---|---|---|
| Essentials | $49/month | 250 | 30c | 5 |
| Plus | $199/month | 1,000 | 25c | 10 |
| Scale | $299 per location/month | 1,500 per location, pooled | 20c | 10 per location |
| Enterprise | Custom | Contracted | Contracted | Contracted |
The same page lists a model-only API at 2c a minute plus text tokens, and a platform track starting at 9.5c a minute. Those are separate offers from the plans above. Minutes count connected call time and are not rounded up.
We ran the arithmetic on the published rates:
| Minutes per month | Essentials | Plus | Scale (1 location) | Platform track (from 9.5c/min) |
|---|---|---|---|---|
| 200 | $49 | $199 | $299 | $19.00 |
| 600 | $154 | $199 | $299 | $57.00 |
| 1,000 | $274 | $199 | $299 | $95.00 |
| 1,500 | $424 | $324 | $299 | $142.50 |
| 3,000 | $874 | $699 | $599 | $285.00 |
Plus becomes cheaper than Essentials at about 750 minutes a month, and Scale beats Plus at about 1,400. The pricing page does not say whether the Platform rate includes telephony, so confirm that before budgeting. Salesforce and Zendesk appear in Scale and above, and a connector listed in a catalog does not mean your setup works.
What changed recently with PolyAI?
| Date | Change | Source type |
|---|---|---|
| December 2025 | $86M Series D, total funding past $200M | PolyAI announcement, trade press |
| December 2025 | $750M valuation reported | Third parties only |
| May 18, 2026 | Platform opened to any builder, free for two months | PolyAI release via PR Newswire |
| November 14, 2026 | Plans from $49/month published on the pricing page | PolyAI pricing page |
Mid-2026 reviews said PolyAI had no published pricing. The live page now lists plans, so re-read it rather than trusting older write-ups.
Which Poly AI do you need?
| Your goal | Likely product | Cost signal | Main risk |
|---|---|---|---|
| Fictional character chat (adults) | PolyBuzz | Free start; memberships and coins | Mature content, weak age checks, unclear data use |
| Answer business calls with AI | PolyAI | From $49/month plus overage | Enterprise pricing unpublished; vendor-reported results |
| Build a voice agent as a developer | PolyAI model API | 2c/minute, model only | Total stack cost depends on your other parts |
| Read about AI chat | The Hint guide app | Not established | Not an official service |
What if Poly AI is not working?
| Symptom | Next step |
|---|---|
| App shows guides instead of chat | Check whether it is the unofficial Hint app |
| Web page will not load | Check your connection and try another browser |
| Region unavailable message | Record the exact message; do not assume a worldwide outage |
| One character behaves oddly | Start a new chat to compare; do not delete the original |
| Paid benefits missing | Compare the signed-in account with your receipt, then contact billing support |
During our November 14 checks, some PolyBuzz page fetches failed while other requests worked. That mix cannot establish an outage.
Mistakes to avoid
- Treating the two products as one. A review of one says nothing about the other.
- Trusting old PolyAI pricing. Read the live page.
- Cancelling inside PolyBuzz. Cancel with Apple or Google.
- Assuming a free trial is free forever. PolyAI’s launch offer ran for the first two months only.
- Assuming paid means commercial rights. The terms are reported to claim rights over generated material, so a commercial project needs a clear permission basis. Our same-name products guide on Beam AI shows how often one name hides several products.
FAQs
Is PolyBuzz the same as PolyAI?
No. PolyBuzz is a consumer character-chat app from CLOUD WHALE. PolyAI is a separate business voice-agent company. We found no ownership link.
Did Poly AI change its name?
The consumer app Poly.AI was renamed PolyBuzz, announced January 25, 2025. The enterprise company PolyAI kept its name.
Is Poly AI free?
PolyBuzz is free to start, with paid memberships and coins. PolyAI’s platform opened to builders on May 18, 2026 with two free months, and it now lists plans from $49 a month.
Can I use PolyBuzz on a PC?
Yes. The site offers a browser version at polybuzz.ai, and age rules still apply.
Are the characters real people?
No. They are AI-generated. A familiar name, portrait or voice does not mean the real person takes part or approves.
Does PolyAI work with Salesforce and Zendesk?
Yes, per its pricing page, in the Scale tier and above.
Is PolyBuzz safe?
It is adult-rated, and one test reported weak age checks. Chats are private from other users, but the policy allows the operator to process your data. Avoid sharing sensitive details.
How do I cancel PolyBuzz?
Cancel through Apple or Google, whichever billed you. Uninstalling the app does not stop billing.
Conclusion
“Poly AI” is two unrelated products with a shared name. PolyBuzz is an adult-rated character-chat app, free to start. PolyAI is a business voice platform with plans from $49 a month as of November 2026.
Your next step: confirm the publisher and app ID, or read PolyAI’s live pricing page, before you sign in or pay.
Related: Character.AI vs FictionLab AI vs Janitor AI
Disclaimer
This article is for informational purposes only and is not affiliated with, sponsored by or endorsed by PolyBuzz, PolyAI or any brand mentioned. Prices, features, availability and policies may change. Information last verified on November 14, 2026. AI output can be inaccurate, and you should not share sensitive personal, financial or health information with any AI chat service.